Support

Frequently Asked Questions –

Here are some of the frequently asked questions we get along with the answers.

General Questions

  • Is there a print version of WDW Magazine? WDW Magazine is online only. Due to printing costs it’s not feasible to print and mail the magazine.
  • How often is WDW Magazine published? WDW Magazine is a monthly publication with occasional extra issues for our subscribers. Typically we publish on the first day of the month. Sometimes we do get things done early and publish on the last day of the month before.
  • How do we access our magazine? Go to our homepage at WDW Magazine if you signed up for the web version just login and you’ll see the list of articles. If you purchased the Apple Newsstand version, find the Newsstand folder on your device and the Magazine should be on the front page. If it’s not, download the app and check the Newsstand folder again. On your Android there should be a WDW Magazine icon somewhere on your device that you can click on.
  • What does my subscription include? That depends on which version you choose. The web version of the magazine includes all issues current, future and past. The Apple and Android issues include the current issue, any special subscriber issues and the future issues for as long as your subscription lasts. All issues get access to our blog.

Support Questions/Issues

My Apple/Google app keeps asking for my account number what do I put in? The Apple and Android versions are based on account numbers that we don’t have access to, but here’s what usually works.  If you subscribed to the Apple/Google app click on the Subscribe Button and choose Current Subscriber then Restore All Purchases. That should bring back any issues you have purchased.

How do I unsubscribe? 

Here are the details of how to unsubscribe to WDW Magazine.

Apple Newsstand Version

  1. Click on the settings icon on your iPhone or iPad
  2. Choose the “iTunes & App Store” option
  3. Click on your Apple ID at the top of the page
  4. Choose “View Apple ID”
  5. Under the Subscription section click Manage
  6. Choose WDW Magazine
  7. Turn off Auto-Renewal

Here’s a video that takes you through step-by-step.

Android Version

  1. Launch the Google Play Store app.
  2. Tap Menu -> My Apps -> Subscriptions and tap on the app of the subscription you’d like to cancel.
  3. Alternatively, tap Menu -> My Apps -> Tap the app of the subscription you’d like to cancel -> Tap the app’s details page.
  4. Tap “Cancel” and “Yes” to confirm the cancellation.
  5. Now, the status of this Subscription has been changed from Subscribed to Canceled.

Web Version –

To turn off Automatic Renewal from PayPal –

  1. Log into PayPal
  2. Find the Profile tab and click it
  3. Click on My Money
  4. Choose preapproved payments
  5. Find CTSA LLC
  6. Where it says Status choose Cancel

To unsubscribe if you didn’t use PayPal –

  1. Send a message to support@wdwmag.com saying you would like to unsubscribe.

Support Questions

I’m having problems with my Apple Newsstand. What can I do?

Try this first – Restart your device.

If that doesn’t work then,

  • Click on the Subscribe Button
  • Choose Restore All Purchases

The next step –

  • Delete the app
  • Reload the app from the iTunes Store
  • Restart your app (very important)
  • Open the app
  • Click on Subscribe Button
  • Choose Restore All Purchases

If all that doesn’t work email us our Support Desk

I purchased issues on my Google device and they aren’t showing up. Can you help?

Yes, here are some things to try on your Google device.

The Android App automatically looks for previous purchases upon launch.

If it finds previous purchases then they will be restored as the app loads.

However, if they do not automatically appear, here are steps to restore Android app purchases.

  • Download previously purchased & downloaded apps
  • If you get a new device, remove an app to free up space, or reset your device, you can reinstall the app without purchasing it again.
  • If you have multiple devices, you can install the app on all of your devices without purchasing the app again.

You can quickly find free or paid apps that you previously downloaded.

  • Find and download your apps using your mobile device
  • Open the Google Play Store Google Play Store app
  • Touch the Google Play Store Play Store icon and select My Apps.
  • Visit the All category.
  • Select an app you’d like to install, then touch the Install button on the app’s detail page.

Can’t find previously purchased or downloaded apps

If you can’t find an app on your My Apps page that you previously purchased, or you’re being asked to purchase an app that you already bought on Google Play, make sure that you’re signed in to the same account as the one you used when making your purchase.

Check which account you’re signed in to when using your mobile device

  • Open the Google Play Store Google Play Store app.
  • Touch the Google Play Store Play Store icon to see which account you’re currently using.
  • To change accounts, touch the Selector dropdown arrow and select a different account.

Although purchases can’t be transferred between Google Accounts, you can install apps that you purchased using a different account by signing in to your Google Play Store app using the associated account, then reinstalling the apps on your device.

I’ve had the magazine for 1 or 2 months and I just got charged again? What’s up? There is a 30 (or sometimes 60) day trial period for the yearly subscription. You don’t get charged until the end of your trial period.

I purchased the web version, and when I download the Apple or Android app it doesn’t work. The web version of the magazine is not compatible with the Apple or Android apps. You can view the web version at WDW-Magazine.com

I can’t get out of the current magazine. If you are viewing the magazine in one of the apps and seem to be stuck in the magazine, hold down your finger on the page until the bottom navigation comes up. When that happens you’ll see a HOME button at the top of the page. Click on that and it will take you to the main page where you can see all the issues.

Can you help me log in the the web version? Sure, at the top of each page there is a Login tab. Click on that and login with the username (your email address) and password you gave when you created your account. If you need to reset your password, let support know and they will get you set up.

If you need any other help be sure to email us at support@wdwmag.com.

Comments 92

  1. I just tried purchasing a single issue – May 2015 – but after clicking the “submit order” button the transaction process just spun and spun for about 10 minutes. I ended up using the “back” button to exit out (there was no other option to cancel the transaction at that point) so I don’t know if the order went through or not. Can you check please?

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  2. We are coming up on the end of our year subscription as of 3/10. Do I just need to add a payment method under the account settings and then will it automatically renew? We love your magazine and we would hate to miss an issue 🙂
    This is my daughter’s subscription as it was her birthday present so you will find that the account is in her name but, I would be paying .
    Thanks
    Janelle

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  5. So not that I’ve subscribe to the monthly membership @ $4.99 per month what does that get me? Does it mean that I get the current months issue or how does it work please?

    Thanks, JoAnne

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      JoAnne,

      A subscription to the Web version gets you access to all issues for as long as you are subscribed. Once you login you should be take to your home page which will have all the covers of the issues. Just click on one to view the issue.

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  6. I cannot log in it keeps saying invalid e mail address. Can u please help with this?

    I have an IPad and purchased the subscription on my IPad

    Thank you
    Susan Hanson

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      Susan,

      It looks like you purchased a subscription through the Apple Newsstand. Open your iPad and look for the WDW Magazine app. If you can’t find it search in the iTunes Store and you should be able to download and open it there.

      Email us at support@wdwmag.com if you have any problems.

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      Brian,

      You can download the PDF (at the bottom of the issue there is a link) and then print out the PDF. We are working to get the links on all the issues. I think they are available for the newest 18 months or so.

      Reply

  8. On the Hollywood tower hotel (april 2016), none of the downloadable activity pages would download. It comes up with page not available. Can this be corrected?
    I enjoy printing off the puzzles and word searches. I have not had any problems with the previous months. Just this month.
    Thank you

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  9. Hi there,

    If I subscribe to the Web version can I still see these magazines through the Android App or through my android phone/tablet?

    Kind regards,

    Matt

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  10. Do you allow photographers to buy space to advertise in your magazine, or are you ever hiring photographers for your magazine?

    Thank you!

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  12. I have a coupon card I got with my purchase of The Best of Walt Disney World-Volume 1 for $10 off a one-year subscription to WDW magazine but when I put it in at checkout it says its invalid. 🙁

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  13. Hi “Dad”

    I just bought the bundle on WDW Discount Club but can’t find my code for my WDW magazine subscription. Can you help?
    Thanks
    Julie

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  14. I have a question before I attempt to sign up for a subscription. I see that you do not offer a printed copy and yes I understand about the dollar and cents on what it take to produce a magazine and send it out.

    For the company and size of Disney I really find it hard to believe that you cannot figure out a way to produce a print copy, many people would appreciate a print copy and it is also a good way to get people into the magazine as it can be given out at the parks.

    Many people prefer that print copy because digital device are not available every where and have issues.

    Is there a PDF version that we can print out as a traveling copy?

    I use to get the old copy with the old Disney club and we all enjoyed the ability to read it and pass it around .

    Many thanks in advance.

    Jesse

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      Jesse,

      We are not associated with Disney other than just being big fans. We are an independent company. That being said even Disney discontinued their park magazine years ago. It’s just not cost effective.

      We do have a PDF copy available. Yes, you can download it and print it out.

      Have a great day,
      Carl Trent
      Publisher, WDW Magazine

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  15. How doI get my copies of WDW Magazine I lost the information and I tried to use the. Apple app but ask for account no which I do not have. Please help.

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      Gary,

      I show that you are a newsletter subscriber, but you aren’t in our database as a paid subscriber to the online version. If you subscribe to the app, send us a message at support@wdwmag.com and I’ll set you up so you can access the wallpapers.

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  17. Hello! I’m so excited to start reading the magazine! 🙂 I was wondering is there a way to put a shortcut on my tablet so I don’t have to continuously log in to view it every time? It’s telling me to enter an account number which I don’t have, I only have the confirmation number of my order that I placed. Please let me know. Thank you!

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      Renee,

      Open a browser (Safari or Chrome) on your tablet and go to http://wdw-magazine.com. Login and you should stay logged in.

      The account number comes from one of the apps. Due to Apple and Google’s rules the apps are a separate purchase. But if you login using the browser everything will work.

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  20. Hi all, I still love the magazine. Thank you for doing it.
    I’m behind on my reading but tried tonight to log in and it says waiting on paypal???? I seriously doubt I used that. My old email company did close and I am resurrecting all that I had before with new email, etc. What a pain!!
    Also, I don’t know which combination I put my magazine under. I’m going back to dos based (win 10) for most things but still use my iPad mini for reading books, mags. Do I just get a pass to the website or what?
    Thanks.

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      Charlotte,

      It looks like there was a little hiccup during your transaction. I’ve fixed it now and you should be able to login. Your username is your email address you used here. If you need a password send me an email at support@wdwmag.com and I’ll get you set up.

      You will be able to access your subscription on any device by opening up a browser window and going to http://wdw-magazine.com. Login and everything will pop right up.

      Let me know if you have any other questions.
      Carl

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  21. is this magazine part of the actual Walt Disney name/corp?

    also do you ever publish photo shoots that incorporate Disney themes?

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      Casanova,

      WDW Magazine is not associated with the Disney Company other than being big fans. We are an independent organization.

      As to photo shoots that incorporate Disney themes, I’m not quite sure what you are asking? We do have lots of pictures each month of Walt Disney World. That’s our focus. We don’t so a lot of other Disney products.

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  22. I signed up for the monthly subscription. I did not receive an email with a login or password. We sent an email to support but no answer back. Very disappointed so far only option is to contact e credit card company and reject the charge. Please help!

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      Patricia,

      I don’t know what happened but I sent you an email yesterday afternoon.

      I’ll try again. I just need to know what you want your password to be and I’ll set it up. You can reply here and I won’t publish your reply.

      Carl

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  23. Good Morning,

    I emailed your support after trying to call your 1-866 #. My address has changed and you are shipping my order to the wrong address. I emailed on the 8th of this month and the 1-866 is a conference call line. I was really excited to give your calendar as a gift to my husband. 🙁 Can someone please help me!

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      Hi Joelle,

      Apparently my email back to you didn’t go through. I got your email and your call and took care of the address change that same day. Everything is good.

      Have a great day,
      Carl

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  25. Hi, would love to subscribe to this for my wife’s birthday but unsure the best way to go (I have an android phone, she has an apple). Would the subscription work on both or would we need separate ones?

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  26. I Have not been able to use my subscription. I wanted to buy the Apple version for my IPad.I don’t know what to use for a password. so, I haven’t been able to enjoy anything.

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  27. I hqve not been able to use my subscription for a variety of reasons. At this time i will need to cancel and i hole to be back soon. Thank you so much.

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  29. I just purchased a year subscription but no where in the purchase process did it provide me with an opportunity to set a user name and password. So, in order get into the magazines, I am required to log in but I currently have no user name or password. I paid with PayPal and have confirmation that the purchase went through.Can you help please?

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  32. I purchased the year subscription on your birthday, but didn’t receive the advertised discount despite entering the code. Seems it was lost during the transition to PayPal. Sent an email to two different addresses, but no reply from either…Help!

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  33. I subscribed to WDW Magazine, but did not set up my account immediately. Can you tell me how to access it now? Thanks

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  34. I have the web version and I want to switch to the newsstand/app version. I was thinking of cancelling my subscription then picking it back up on the app version. Is there a way to convert so that I can view all of my past purchased issues on the app version?

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      John,

      When you subscribe to the Apple Store App there is a pop up that will have the instructions for how you can get all the back issues included. So yes, you’ll get all the issues with the app.

      Send us a note to Support@WDWMag.com and we’ll get you set up.

      Carl

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  35. I am a current Subscriber but for some reason I cannot access previous issues from 2016. Anything past May 2016. I am a web subscriber so I should be able to access these?

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  36. Signed up for the special $1 – have not received any e-mail back saying how to get it. Been checking spam also and have not seen anything. Said it would take about an hour for a response – that was 2 – 3 days ago? This was done on laptop.

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  37. Good Morning!

    This may sound like a dumb question but i just want to make sure. If i purchase the $4 a month for a year package i will get the magazine delivered to me every month correct?

    Thank you

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  38. What is the difference between the “daily photo updates” in the $4 subscription and the “Stunning photography” in the $5 subscription?

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  41. I have had a subscription for quite a while and have always been able to read the magazine on my Kindle. Unfortunately, my Kindle is broken and I purchased a Amazon Fire 10. I cannot get my subscription on the Amazon. I really miss reading this magazine and would appreciate your help in being able to read it either on the Amazon Fire or on my laptop.

    Thank you in advance for your help.

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  42. On the Dad’s Website, it mentions that if I had gone through the website and booked a vacation- once we had paid, we would have access to the magazine.

    I am not sure how that all goes getting handled. Earlier this month, we booked a vacation for early in 2018 and have paid for almost the entire trip already. I have seen an email asking us to buy a subscription, but that was it.

    Did I misunderstand?

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  44. Cannot purchase the latest issue. I get the error message “Can’t retrieve product from Apple Store”. I have deleted the app from my iPad, reloaded it, and restarted my iPad, but this didn’t work. I can, however, load other issues. Please advise.

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      Leslie,

      Try this. Delete the app. Reload it. Restart your device. Open the app, click on the Subscribe button and choose Restore All Purchases. That should fix it. You might be sure you’ve updated your iPad’s software. I know there were some problems with iOS 11.0.

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  45. The app doesn’t work with iOS 11. I’ve tried everything, including what you told Leslie on October 6th. That only worked until the iPad went to sleep. Next time I use my iPad all the issues started again. Can’t download any more issues. Can’t read the issues I’ve already downloaded. And the app crashes and closes all the time. I’m running iOS 11.0.2 on both 10.5″ and 12.9″ iPad Pro 2017 models. Same issues on both.

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