General Questions

Here are some general questions and answers about WDW Magazine.

You can always send a message to our Support staff who will be happy to answer your questions.

Click on the question to see the answer.

The Web Version of WDW Magazine

The web version of WDW Magazine is available at

The Apple App version of WDW Magazine

Here are the questions and problems for the version of WDW Magazine found in the Apple App Store.

The Android App version of WDW Magazine

Here are some questions and problems for the Android App version of WDW Magazine.

The Print Edition of WDW Magazine – coming in 2019!

Here are some questions and problems for the upcoming Print version of WDW Magazine – updates coming as we get closer to release!

Other questions

For other questions please contact us at We want to make sure you have the best experience possible.

25 Comments on “Support – WDW Magazine”

  1. (Private) I already unsubscribed to the magazine more than a month ago, so why am i being charged again for another subscription?
  2. (Private) Bought WDW year subscription plus club for Mother in Law. Logged in and then switched to her email and password. Neither now work to access the magazine or the discount club. Please help to reset so she can use it.
  3. (Private) Good Evening,
    I have just purchased the deluxe membership to WDE Magazine and I can’t get access to it.
    I don’t know where my account info is and I don’t have a log in password. Where do I set that up? Please advise.

    Thank you for for assistance,
    Doriann Jasinski

  4. (Private) I have purchased the WDW calendar for the last few years. This year I did not receive an email to alert me it was available for purchase? Is it still being sold?

    Thank you

  5. (Private) I can’t log in… I click to log in and I get this message with no boxes to put my user name or password: [memb_is_logged_in] You’re already logged in [memb_contact fields=”FirstName”]!
    [memb_logout_link] [else_is_logged_in]
    Log In By Entering Your Username and Password Below…

    Forgot Your Password?


    I’m not sure if my year subscription is up or not but I figured I would get an e-mail to let me know that I need to renew. Please let me know what I need to do because I really love this magazine and don’t want to miss out! Thanks!!

  6. (Private) I’m having the same problem as Samantha is. I’m a new subscriber. The money was billed to my CC but I can’t use the site or the app. Don’t have a password & the site doesn’t know my email. HELP!!
  7. (Private) I have tried to log in and have only been able to do that once. That was when I first got the subscription. I have tried reseting my password but the link you send me to reset keeps saying it is invalid. Could you please fix this? Or give me my money back.
  8. (Private) I have not been able to access via the app. I have done all of the steps listed in the support section multiple times 4yse6ymawith no luck
  9. (Private) I am interested in acquiring the print trial. When im going to complete the payment it appears $10,000.00 of shipping plus the $30.00 of the print trial… Can you help me about this? I am From Puerto Rico.
  10. (Private) I absolutely hate this I can not bring it up I can not wait to get paper version I pay for nothing I am able to see comments on face book and saw the pin for Toyland opening I would like to get one I read that it is only for WDW Magazine subscribers only which I am I think you should have a phone number so people can speak to a person rather than email Than you Sorry but I am frustrated!
  11. (Private) Order paper edition of magazine. Was under assumption it was to be mailed out a week ago Friday. Have yet to receive the magazine. When can I expect the magazine?
  12. (Private) I can’t get into my magazine subscription, but I have been charged for it. Can’t remember user name. How do I find out?
  13. (Private) Hello. After returning from a Disney in July 2018, I got an email about a one month trial to WDW Magazine. I tried it and liked it so I subscribed for the year. Now it seems I am being charged for individual issues and a yearly subscription, as per my cc statement. Could you please check on this and advise me? I want the yearly subscription, but not duplicate individual issues. Thank you.
  14. (Private) After the first 3 magazine trial is over do we have to resubscribe and pay for the yearly subscription ?
  15. (Private) After the first 3 magazine trial is over do we have to resubscribe, I hope not cause now it says wait list. I assumed that if I signed up for the first 3 trial magazines I wouldn’t have to sign up again and I would have the option of signing up for the year subscription. Can you please help me, I would love to continue with the print copies. Thanks.
  16. (Private) I purchased the magazine in print. I have only received the August issue. I paid for 3 issues. When can I expect the next issue?
  17. (Private) Where is the navigation bar after I log in? For some reason I do not see it when I log in. I’m logging in on Google Chrome browser. What am I doing incorrectly?
  18. (Private) Can’t log in just bought everything with WDWM no info on my account neither can’t reset it what can you do to fix everyone’s same issues as mine as well thanks hope response quickly
  19. (Private) I subscribed months ago to your special 3 print magazines, the first one was late in being delivered and as of this day the 2nd hasn’t arrived, please update me on what is going on, thank you & have a magical day

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